Shipping policy

At zalquina, we aim to provide a seamless shopping experience, including reliable shipping services.

Order Processing Time:

  • Orders are processed within 1-3 business days.
  • Processing time may vary during peak seasons.
  • Once processed, you will receive a confirmation email.

Shipping Time:

  • Estimated shipping time is between 7-15 business days.
  • Transit times may be affected by external factors like weather, custom delays, or remote locations.

Address Information:

  • Customers must provide a complete address and postal code during checkout.
  • Inaccurate or incomplete information may result in delivery issues.

Shipping Fees:

  • Shipping costs are calculated at checkout based on your location and order value.
  • Eligible orders may qualify for free shipping.

Shipping Areas:

  • Available shipping regions can be selected during checkout.
  • Unfortunately, we are unable to ship to certain restricted locations.

Shipping Restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may have specific delivery restrictions.

International Shipping:

  • International shipping is available to select countries.
  • Customs fees or import duties may apply, payable by the recipient.

Tracking Information:

  • Once shipped, tracking details will be emailed to you.
  • Use the tracking number to monitor your shipment status.

Delivery Issues:

  • If a package is lost or delayed, contact us at [email protected].
  • We work to resolve delivery problems swiftly.

Package Safety:

  • All orders are packed securely to prevent damage during transit.
  • Inspect your package upon receipt for any damages.

Customs Declarations:

  • All international shipments are declared in accordance with law.
  • We cannot alter or reduce declared values for shipments.

Returns & Exchanges:

  • Review our Return Policy for eligibility and procedures.
  • Ineligible returns will be refused or returned to sender.

Delivery Attempts:

  • If delivery attempts fail, the carrier may hold the package for pick-up.
  • Unclaimed packages may be returned to us at your expense.

Environmental Factors:

  • Natural events or pandemics may delay shipping timelines.
  • Please understand these circumstances are beyond control.

Damage During Delivery:

  • Should damage occur, notify us promptly with photographic evidence.
  • We will assist with the claims process for damaged goods.

Expedited Shipping:

  • Expedited shipping options may be available at checkout.
  • Additional fees apply for faster delivery services.