Return policy

Welcome to zalquina, where we prioritize customer satisfaction. Our return policy is designed to be clear and straightforward.

1. Return Application: To initiate a return, please submit your request within 30 days of receiving your item.

2. Eligible Items: All items must be in their original condition and packaging to be eligible for a return.

3. Return Process: Once your return request is approved, you will be guided on how to ship the item back to us.

4. Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or incorrect.

5. Inspection: Returned items are inspected upon receipt to ensure they meet our return criteria.

6. Refund Timeline: Refunds are processed within 7 business days after we receive your return.

7. Bank Processing Time: Please note that while we process refunds promptly, bank processing times may vary. Common issues that may affect this include weekends, public holidays, and bank systems maintenance.

8. Payment Methods: Refunds are issued via the original payment method used at the time of purchase.

9. Exchanges: Direct exchanges are not currently available. Please place a new order for the desired item.

10. Contact Us: If you have any questions regarding your return, feel free to reach out to us at [email protected].

11. Policy Updates: Please note that our return policy may be updated occasionally. We advise checking the return policy from time to time.